TERMS OF SERVICE – THE FINE PRINT

 

 ◖ OVERVIEW ◗ 

 

This website is operated by DirtyMonsoon OÜ, a private limited liability company incorporated in the Republic of Estonia. Our official address is Peterburi tee 53, 11415 Tallinn, Estonia.


GOVERNING LAW

These terms and all disputes arising in connection with them, with the use of the website, or with any purchase on our online shop shall be governed by and construed in accordance with the laws of the Republic of Estonia.


CHANGES TO THE TERMS

You can review the most current version of our Terms of service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any of these terms. It is your responsibility to check our website periodically to view all changes and updates. Your continued use of or access to our website following the posting of any changes to these Terms of service constitutes acceptance of these changes.
 

 

 ◖ GENERAL CONDITIONS ◗ 


AGE OF CONSENT

By placing an order, you warrant that you are over 18 years of age, you are providing accurate, true, and complete information, and you have the authority to place the order.


PERSONAL INFORMATION

Your submission of personal information through our website is governed by our Privacy Policy
 

 

 ◖ WEBSITE CONTENT ◗ 


COPYRIGHT

All content on this website, such as illustrations, graphics, images, and product design, is the property of DirtyMonsoon OÜ and protected by copyright laws. You are not authorised to use content found on this website without express written permission by us.


COLOURS & PRODUCT DESCRIPTION

We take great care to ensure that our product descriptions and specifications are complete, accurate, and up-to-date. While the colour reproduction of our products is a close representation, we cannot accept any responsibility for any colour variation caused by your browser software or computer system.

Please also note that our products are manufactured and printed by hand. Irregularities in fabrics or prints are characteristic of the manufacturing process and are an integral part of the design. Therefore, there may be slight variations in appearance and in colour finishing.


OTHER ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, there may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions without prior notice and to change or update
information at any time.

 

In the event that a product is mistakenly listed at an incorrect price, we reserve the right to cancel any orders placed for the product listed at the incorrect price. If your credit card has already been charged for the purchase and your order is cancelled, we shall issue a credit to your credit card account in the amount paid. We apologise for any inconvenience this may cause.
 

 ◖ PAYMENTS & MONEY MATTERS ◗ 


PRICING

All prices in our online shop are exclusive of taxes and delivery costs. They may be subject to change without notice and may differ from prices available elsewhere.


CURRENCIES

By default, all prices in our online store are in euros (EUR). You can easily change the currency to American dollars (USD), Canadian dollars (CAD), British pounds (GBP), Swiss francs (CHF), Vietnamese dong (VND), and Australian dollars (AUD) by clicking the arrow on the top left of the screen.



PROMOTIONS & DISCOUNTS

All promotional and discount codes are issued at our discretion and only apply during the period stated. We reserve the right to cancel any order which has unauthorised use of a discount code. Promotional offers and discount codes can only be redeemed once, unless specified.


DELIVERY COSTS

Delivery costs are added at checkout after the details regarding your delivery location have been confirmed.


VALUE ADDED TAX (VAT)

Our company is registered in Estonia. Therefore, we are required to collect VAT on all orders shipping to European Union member states. The tax rate varies across the different countries (ranging from 17 to 27%) and is automatically calculated along with the shipping cost at checkout. If your delivery address is outside the European Union,
you won't be charged VAT.


CUSTOMS & IMPORT DUTIES

Depending on your location, your delivered order may be subject to import duties and taxes which are levied when the parcel reaches your country destination and for which you will be liable. Please note that we have no control over these charges and cannot predict their amount. If necessary, please contact your local customs office for further information before placing your order.


PAYMENT METHOD

We accept payments through PayPal, a well-known, trusted, and secure way to make payments over the Internet. Therefore, no financial information, passwords, credit card numbers, or personal information other than your name, email address, and shipping address are transmitted to us. Please see PayPal’s website for their user agreement and security arrangements.
 

 ◖  ORDERS & DELIVERIES ◗ 


PLACING AN ORDER

You can place an order by selecting the product you wish to buy and adding it to your basket. Should you change your mind, items can be easily removed from your basket at any time. 

Delivery costs and taxes for which you are responsible will be shown at checkout prior to placing your order. Promotional codes can also be entered at checkout.

Please double check your billing and shipping address when placing an order as we are unable to reroute packages.

In order to finalise your purchase, you are required to pay for the goods in full at the time of ordering. We use PayPal for all our online transactions.



ORDER CONFIRMATION

Immediately after placing your order, you will receive an email confirming that your order has been received. Shortly thereafter, once your order has been shipped, you will again be notified electronically.


DELIVERY

All orders are directly processed and shipped from Vietnam within 1-3 business days. Please note that we are currently working on setting up a fulfilment partnership in Estonia, which will make shipping orders within Europe cost and time saving. But, for now, let's do the old fashion way... 

DELIVERY & SHIPPING WITHIN VIETNAM

Orders within Vietnam ship via Vietnam Post Priority Mail. We offer free shipping, no matter the amount spent.

Delivery in Hanoi will take place within 3 days after you place your order. For orders elsewhere in Vietnam, please allow up to 4-7 working days.

INTERNATIONAL SHIPPING

Unless otherwise stated, we use EMS for our international orders. Delivery costs are determined automatically at checkout. If your country is not listed, please email us at info@dirtymonsoon.com for an estimated shipping rate.
Approximative delivering time is 10 days within South-East Asia, whereas other countries’ orders can take up to 3-4 weeks to be delivered.

Please note that customs and import duties are levied by the receiving country and are therefore the buyer's responsibility. Furthermore, we will not mark an item as a "gift" or reduce the stated value of the package.
This is illegal, and we can be penalised for doing so.


CANCELLATIONS

If you change your mind about your order, you can cancel or modify it as long as the goods have not been shipped. However, any PayPal charges incurred will be processed and non-refundable.


OUT-OF-STOCK

Although we endeavour to keep our product listings up-to-date, occasionally an item showcased in our online shop may be out-of-stock. If this is the case, you will be notified by email with the option to get a refund or the opportunity to select a suitable alternative.

 

 

 ◖ RETURNS, EXCHANGES & REFUNDS ◗ 


Exchanges and refunds will not be issued for changing your mind; however, if for any reason you are not satisfied with your purchase or if the product is faulty, damaged, or not as described, please contact us within 7 days of receiving the goods with photos as documentation.

Provided that the products are in their original condition, unused, unwashed and accompanied with their original packaging, we will either exchange them, provide a store credit or refund the purchase price at our discretion.


RETURNS

If you are eligible for a return, we will communicate the shipping address where you can return your product. Please note that the items are your responsibility until they reach us back.

Please ensure that you pack the returned items safely to prevent any further damage and keep the receipt and tracking codes as a proof of returning the items.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


STORE CREDITS & REFUNDS

Once your returned item is received and inspected, we will send you an email to notify you about the approval or rejection of your claim. If a refund is approved, then a credit will automatically be applied to your original method of payment.

If your claim is valid, the shipping expenses for returning the item back will be covered by us. Please provide us with documentation for your expenses. 

Please note that if the item was marked as a gift when purchased and shipped directly to you, you’ll receive a credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

 

 ◖ CONTACT INFORMATION ◗ 


Should you have any further enquiries related to our Terms of service, please reach us via our contact page or, by email, at info@dirtymonsoon.com.