◖ OVERVIEW ◗
CHANGES TO THE TERMS
◖ GENERAL CONDITIONS ◗
AGE OF CONSENT
◖ WEBSITE CONTENT ◗
COLOURS & PRODUCT DESCRIPTION
OTHER ERRORS, INACCURACIES, AND OMISSIONS
information at any time.
◖ PAYMENTS & MONEY MATTERS ◗
By default, all prices in our online store are in euros (EUR). You can easily change the currency to American dollars (USD), Canadian dollars (CAD), British pounds (GBP), Swiss francs (CHF), Vietnamese dong (VND), and Australian dollars (AUD) by clicking the arrow on the top left of the screen.
PROMOTIONS & DISCOUNTS
VALUE ADDED TAX (VAT)
you won't be charged VAT.
CUSTOMS & IMPORT DUTIES
◖ ORDERS & DELIVERIES ◗
PLACING AN ORDER
In order to finalise your purchase, you are required to pay for the goods in full at the time of ordering. We use PayPal for all our online transactions.
DELIVERY & SHIPPING WITHIN VIETNAM
This is illegal, and we can be penalised for doing so.
Although we endeavour to keep our product listings up-to-date, occasionally an item showcased in our online shop may be out-of-stock. If this is the case, you will be notified by email with the option to get a refund or the opportunity to select a suitable alternative.
◖ RETURNS, EXCHANGES & REFUNDS ◗
Exchanges and refunds will not be issued for changing your mind; however, if for any reason you are not satisfied with your purchase or if the product is faulty, damaged, or not as described, please contact us within 7 days of receiving the goods with photos as documentation.
Provided that the products are in their original condition, unused, unwashed and accompanied with their original packaging, we will either exchange them, provide a store credit or refund the purchase price at our discretion.
If you are eligible for a return, we will communicate the shipping address where you can return your product. Please note that the items are your responsibility until they reach us back.
Please ensure that you pack the returned items safely to prevent any further damage and keep the receipt and tracking codes as a proof of returning the items.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
STORE CREDITS & REFUNDS
If your claim is valid, the shipping expenses for returning the item back will be covered by us. Please provide us with documentation for your expenses.
◖ CONTACT INFORMATION ◗