FAQs

Below are our frequently asked questions. For any additional queries, please don’t hesitate to get in touch at info@dirtymonsoon.com. We are always happy to hear from you and do our best to respond to all emails as quickly as possible.

 

ORDERS

What forms of payment do you accept?

At this stage, we only accept PayPal payments. Regular credit card payments will be introduced very soon tough.

 

Is my credit card information secure?

Absolutely. All transactions are secure and encrypted and we don't store any of your payment information.

 

Do you ship internationally?

Sure, we do! If your country is not listed, please email us for the shipping rate.

 

Will I be charged customs duties and taxes?

Our company is registered in Estonia. Therefore, we are required to collect VAT tax (20%) on all orders shipping to EU member countries. As far as customs duties are concerned,

 

When will my order arrive?

We will have your parcel in the mail within 3 days. As soon as your order has been sent, you’ll receive a confirmation email containing a tracking link. Shipping usually takes between 3-20 working days, depending on where you live.

 

How can I get in touch with someone about my order?

If you have any questions or concerns regarding your order, we will be happy to assist you. Please feel free to contact us at info@dirtymonsoon.com.

 

Do you accept returns or exchanges?

If you are not satisfied with your purchase, you may return it for a credit or exchange. Simply return your item in unused condition Items in unused condition may be returned for store credit within 10 days of receipt. If you want to return a product or you received a damaged product, please email us at info@dirtymonsoon.com to start the return process.

Simply return unworn merchandise with all tags attached within 10 days of the ship date for an exchange or refund. Credits or charges due will be issued to the original credit card. Initial shipping fees and return shipping costs are not refundable.

 

Do you sell wholesale?

Yes, please get in touch at info@dirtymonsoon.com for all of your inquiries regarding wholesale.